The Choice Theory Manager
- Author : William Glasser, M.D.
- Pub. Date : January 1994
- Format : Soft Back
- Pages : 123
- Price : $20
This timeless publication combines the insights of Dr. Glasser with the astuteness of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it. Dr. Glasser emphasizes the need for lead-management and the important result of this – satisfied workers and quality work as an alternative to boss-management.
EXCERPTS“No management tradition is more firmly fixed in the United States than that of the boss. Bosses are in charge of the workers; they tell them what, when, and how to do their job. They have the power to reward them for doing a good job and to punish them for not doing what they are told to do. If workers had no union or civil service protection, not only their economic future but their happiness is in the boss’s hands. Unfortunately, it is the unwise use of this power that effectively prevents us from achieving the quality work that is needed if we are to regain our competitive place in the market.” “Therefore, what mangers must do for quality is give up bossing or boss management and start leading or using lead management.”
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