The Choice Theory Manager: Combining the Control Theory of
William Glasser with the Wisdom of W. Edwards Deming (1994)

by William Glasser, M.D.

(Originally published as Control Theory Manager)
Pub. Date: January 1994
Format: Soft Back
Pages: 123
Price: $20.00

"No management tradition is more firmly fixed in the United States than that of the boss. Bosses are in charge of the workers; they tell them what, when, and how to do their job. They have the power to reward them for doing a good job and to punish them for not doing what they are told to do.

If workers had no union or civil service protection, not only their economic future but their happiness is in the boss's hands. Unfortunately, it is the unwise use of this power that effectively prevents us from achieving the quality work that is needed if we are to regain our competitive place in the market."

"Therefore, what mangers must do for quality is give up bossing or boss management and start leading or using lead management."
- William Glasser, M.D.